Does Bharat prefer digital over physical branches?
Insight 1
Users are not afraid to share non-sensitive personal data
Comfort of sharing personal details stems from using other social apps
90%
of the users were not afraid to share personal details
10%
of the users feared sharing any kind of data on a financial service app
30%
of the users knew difference between data that was safe to share and sensitive data that could result in online frauds
Insight 2
Checking loan eligibility with minimal data inputs enhances trust on the app
Users felt at ease sharing minimum data and still getting vital eligibility information
70%
of the users wanted to check eligibility before proceeding further
50%
of the users felt getting an estimated loan amount made them feel more confident to share more information in next steps
20%
felt the app was not asking for sensitive information and hence safe
Insight 3
Caution related to sharing sensitive data online is high
Most users felt uncomfortable sharing PAN and Aadhaar details online
30%
of the users were highly uncomfortable sharing PAN and Aadhaar details
50%
of the users shared PAN details only when assured it was dummy data being filled
60%
of the users did not mind sharing PAN after eligibility check as they began trusting the app
Insight 4
'Right to be Forgotten' is an extremely valued feature
All users found value in their ability to delete personal data if not using the app
30%
of the users felt safer to delete their data after loan rejection
50%
of the users gave the app a 10/10 because of the data deletion feature
50%
of the users said they would not want sensitive data to fall on wrong hands